Data Deletion Instructions

Last updated: 10 October 2026

WaContacts respects your right to control your personal data. This page explains how to delete your account, what data is removed, and the expected timeline. These instructions also apply to any WhatsApp Business Account connection data processed through the WaContacts platform.

Option 1 — Delete Your Account from the Dashboard

If you have access to your WaContacts account, you can delete it directly:

1. Log in at wacontacts.com/login.
2. Open Settings in the dashboard menu.
3. Open Delete account at the bottom of the page.
4. Enter your password and confirm. (Signed up with Google? Set a password on the same page first, or use the app.)

In the WaContacts app: open Account, tap Delete account and confirm.

Your account closes straight away: you are signed out everywhere, your page goes offline, billing stops and every WhatsApp, Meta and social connection is cut. The personal data listed below is then permanently deleted 30 days later.

Option 2 — Request Deletion by Email

If you cannot access your account, send a deletion request to:

[email protected]  — Subject: Account Data Deletion Request

Please include the following in your email:

• The email address registered with your WaContacts account.
• Your registered username (if known).
• A brief statement confirming you want all personal data permanently deleted.

We will process your request within 14 business days and send a confirmation email when deletion is complete.

What Gets Deleted

Upon account deletion, we permanently remove:

• Your WaContacts user account and profile information (name, email, phone number, username, state).
• Your WhatsApp Business Account connection — including the Phone Number ID, WABA ID and System User access token you connected to the platform. WaContacts will immediately stop making any API calls on your behalf.
• Your Chat Assistant data — inbox conversations, contact records, message templates, and broadcast history stored within the WaContacts platform.
• Your Facebook, Instagram and other connected accounts (their access tokens are deleted immediately).
• Your WaContacts page, Promo Pages and any associated content.
• Your products and their photos, and your unpaid orders and invoices (paid ones are payment records — see below).
• Any promotion listings you created on the platform.
• Analytics and behavioural data tied to your account.
• Your support conversations, notifications, saved devices and app sign-ins.

What Is Not Deleted

• Messages on WhatsApp itself: WaContacts does not control WhatsApp message history stored on Meta's infrastructure or on your customers' devices. To remove those, contact Meta / WhatsApp directly.
• Payment records that must be retained for legal, tax or audit obligations (typically 5–7 years depending on local law): paid orders and invoices, payouts, wallet top-ups and wallet transactions, and subscription payments. They are kept with your account number only; your name, contact details and page are removed.
• Anonymised aggregate analytics that cannot be linked back to your identity after anonymisation.

WhatsApp Business Account — Disconnection Note

WaContacts is a Technology Provider. We do not own your WhatsApp Business Account. When you delete your WaContacts account:

• WaContacts immediately revokes its access to your WABA credentials and stops all API activity.
• Your WhatsApp Business Account itself remains active on Meta's platform — it is not deleted by WaContacts.
• If you wish to delete your WhatsApp Business Account entirely, do so through Meta Business Settings.

Deletion Timeline Summary

Contact Us

For questions about your data or this deletion process:
[email protected]
WaContacts — Lagos, Nigeria