Terms of Service
Last updated: 9 October 2026
Welcome to WaContacts. By using our website, mobile app or any service we provide (together, the “Service”), you agree to these Terms of Service (“Terms”). Please read them carefully.
1. Acceptance of Terms
By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility
You must be at least 18 years old and able to enter into a binding agreement. If you use WaContacts for a business, you confirm you are allowed to act for it, and that the information you give us is accurate.
3. Services We Provide
WaContacts lets you build a business page, list products and services, and take orders. Building is free; a live page needs a Pro or Business plan. The Service also includes:
- a shop layout with a cart and online checkout (Business plan);
- Buyer Protection, which keeps a card payment in escrow until delivery (Business plan);
- Promo Pages, invoices, digital downloads and visitor statistics;
- a listing of your products on the WaContacts Marketplace;
- the Chat Assistant (shared inbox, broadcasts, auto-replies and team logins);
- tools to run Facebook and Instagram ads; and
- hosting of the content you add (text, images, prices and business details).
4. WhatsApp and Meta
When you connect a WhatsApp number, you authorise us to use the WhatsApp Business Platform on your behalf: to send and receive messages, manage templates and show statistics. Team members you invite act on your behalf, and you are responsible for what they do. You must follow Meta's WhatsApp Business and advertising policies, including consent, template and acceptable-use rules.
We are not responsible for decisions Meta makes, such as rate limits, template rejections, ad rejections or account restrictions.
5. Your Content
You may add business information, images, logos, product details and other content (“Your Content”). You confirm you own it or have permission to use it.
You give WaContacts a worldwide, non-exclusive, royalty-free licence to host, display, copy and adapt Your Content only to run, show and improve the Service — for example on your page, in the Marketplace and in previews of your page.
We may remove content that breaks these Terms or the law.
6. Plans, Billing and Renewal
Building a page is free. To publish it you need a Pro or Business plan, billed monthly or yearly at the prices on our Pricing page. If we offer a free trial or a discount, its terms are shown before you start it.
Your plan renews automatically at the end of each period, charged to the card you saved, until you cancel. You can cancel at any time from your dashboard; your page stays live until the end of the period you paid for. If you cancel or a renewal payment fails, your page goes offline, but we keep your content so you can publish again.
Plan fees are not refundable, except where the law requires it or where we charged you in error. We will tell you before prices change.
7. Getting Paid (Business)
On the Business plan, buyers can pay by card or bank transfer at checkout. We collect card payments through our payment partners (Paystack or Flutterwave) and settle them to the bank account you add. The payment partner's processing fee and the WaContacts platform fee shown in your dashboard are deducted before settlement.
You must give us accurate bank details. You are responsible for any taxes on your sales and for refunds you agree with your buyers.
8. Buyer Protection and Disputes
On the Business plan you can offer Buyer Protection. When a buyer pays by card with it, the payment is kept in escrow and released to you 24 hours after you mark the order delivered, or 7 days after payment if you never do. The buyer can confirm delivery sooner, or report a problem before the money is released.
While a problem is open, the money stays in escrow. Our team reviews it — usually within 24 to 48 hours — using what both of you send us, such as delivery evidence and messages. If we decide the order was not delivered or was not as described, we arrange a refund to the buyer; otherwise the payment is released to you. Our decision on a payment held in escrow is final, without affecting your legal rights.
9. Sellers and Buyers
When you sell through WaContacts, you are the seller of everything you list. You must describe items honestly, honour your prices, deliver what was paid for, and follow the law and your own published policies. WaContacts is not a party to sales between sellers and buyers, except for the escrow role described above.
If you buy from a seller on WaContacts, your contract is with that seller. Payments you make to a seller outside our checkout — for example by transfer to their own account — are not covered by Buyer Protection.
10. WaContacts Marketplace
Products on a live page may appear on the WaContacts Marketplace at no extra cost. You can turn this off for your business or for single products. We may hide listings or sellers from the Marketplace if they break these Terms, without affecting your own page.
11. Ads
You can run ads through WaContacts and pay from your WaContacts wallet, or run them on your own Meta ad account. When the wallet pays, the ad budget and our service fee — both shown before you launch — are taken from your wallet, and budget Meta did not spend is credited back to your wallet. Ads must pass Meta's review and ours. Meta charges for delivery; we cannot guarantee results.
12. Prohibited Activities
You agree not to use the Service to:
- send spam or messages people did not agree to receive;
- break WhatsApp, Meta or payment-partner rules;
- sell illegal, counterfeit or dangerous goods, or take payment for goods you will not deliver;
- impersonate another person or business;
- post unlawful, misleading or harmful content; or
- interfere with the security or performance of the Service.
13. Data Collection and Retention
We collect account details, business information, order and payment records, usage statistics and logs of WhatsApp messages sent through the Service, as described in our Privacy Policy. When you delete your account, we delete your data within 30 days, as described on our Data Deletion page. We keep payment and transaction records for as long as the law requires, typically 5 to 7 years.
14. Suspension and Termination
We may suspend or close your account, take your page offline or hold payouts while we investigate if you break these Terms, abuse the Service, fail to pay, or break WhatsApp, Meta or payment-partner rules. You can delete your account at any time from your dashboard or the app.
15. Intellectual Property
The Service, its software, design, logos and trademarks — everything except Your Content — belong to WaContacts and may not be copied or reused without our permission.
16. Limitation of Liability
The Service is provided “as is” and “as available”. To the extent the law allows, we are not responsible for lost sales, missed messages, outages of WhatsApp, Meta or payment partners, or indirect losses from using or being unable to use the Service. Our total liability to you is limited to the plan fees you paid us in the three months before the claim.
17. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be resolved in the courts of Lagos State, Nigeria.
18. Changes to These Terms
We may update these Terms. We will show the date of the latest change at the top of this page and tell you about important changes. Using the Service after an update means you accept the new Terms.
19. Contact
For questions, concerns or legal notices, contact us:
WaContacts
Lagos, Nigeria
Email: [email protected]
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How can we help?
Short answers to what people ask most. Message us from the Messages tab if you need something specific to your account.
What WaContacts is
One link that holds your business page, your products and your WhatsApp button. Buyers tap, browse and message or order you directly.
What it costs
Building is free. Pro is ₦5,000 a month and publishes your page. Business is ₦10,000 and adds a real cart, checkout and digital products. Both are cheaper annually.
How you get paid
You add your bank account. There is no payment gateway to set up and no API keys — WaContacts collects at checkout and settles to your account.
How long setup takes
Minutes. You pick your page link, describe your business, and a first version of your page is written for you. You can change all of it afterwards.
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